The Department of Public Service and Administration (DPSA) has opened applications for a Customer Care Agent position based in Pretoria.
This government opportunity forms part of the Government Employees Housing Scheme (GEHS) and is suitable for candidates who are passionate about customer service, communication and public service delivery.
The successful applicant will assist government employees by providing information about GEHS products and services, resolving customer queries, supporting housing allowance enquiries and conducting education and outreach programmes.
The position offers a starting salary of R280,278 per annum (Level 06), with annual salary progression up to R330,162, subject to satisfactory performance.
Financial Overview
| Item | Details |
|---|---|
| Employer | Department of Public Service and Administration (DPSA) |
| Position | Customer Care Agent |
| Reference Number | DPSA 18/2026 |
| Directorate | Government Employees Housing Scheme (GEHS) |
| Annual Salary | R280,278 |
| Maximum Salary | R330,162 per annum |
| Estimated Monthly Salary | Approximately R23,357 (before deductions) |
| Salary Level | Level 06 |
| Employment Type | Permanent Government Position |
| Location | Pretoria |
Vacancy Summary
| Category | Information |
|---|---|
| Employer | Department of Public Service and Administration |
| Position | Customer Care Agent |
| Reference Number | DPSA 18/2026 |
| Location | Pretoria |
| Salary Level | Level 06 |
| Annual Salary | R280,278 |
| Estimated Monthly Salary | Approximately R23,357 |
| Maximum Salary | R330,162 |
| Minimum Qualification | Grade 12 / NQF Level 4 |
| Application Method | Email, Post or Hand Delivery |
About the Opportunity
The Customer Care Agent plays an important role in supporting the Government Employees Housing Scheme by providing accurate information and assistance to government employees regarding housing benefits and related services.
The successful candidate will handle telephone calls, emails and customer enquiries while helping employees understand and access available housing support programmes.
This role is suitable for individuals who enjoy interacting with people, solving problems and delivering high-quality customer service within the public sector.
Financial Benefits
Successful applicants will receive:
- Annual salary of R280,278
- Estimated monthly earnings of approximately R23,357 before deductions
- Annual salary progression up to R330,162, subject to satisfactory performance
- Permanent government employment
- Government employee benefits in accordance with public service policies
- Career growth opportunities within customer service and public administration
Minimum Requirements
Applicants must possess:
- Grade 12 (Senior Certificate)
- NQF Level 4 qualification recognised by SAQA in one of the following:
- Customer Care
- Marketing
- Communications
- Human Resource Management
Applicants should also have knowledge of:
- Government Employees Housing Scheme (GEHS)
- Public Service Administration
- Batho Pele Principles
- Conditions of Service
- Public Service Act
- Public Service Regulations
Required Skills
Generic Skills
- Customer service
- Written communication
- Verbal communication
- Facilitation
- Presentation
- Planning and organising
- Computer literacy
- Conflict management
- Interpersonal relations
- Report writing
- Problem-solving
- Innovation
Personal Attributes
- Professionalism
- Good telephone etiquette
- Confidence
- Passion for customer service
- Flexibility
- Resilience
- Teamwork
- Resourcefulness
Technical Skills
- Customer care
- Marketing
- Stakeholder engagement
Duties and Responsibilities
The successful candidate will:
Customer Service
- Respond to customer enquiries
- Resolve complaints and disputes
- Assist government employees with GEHS services
- Provide housing allowance guidance
Enrolment Support
- Assist employees with GEHS registration
- Explain available housing products
- Guide applicants through enrolment processes
Communication
- Handle incoming telephone calls
- Respond to emails
- Refer specialised enquiries to relevant officials
Capacity Building
- Conduct GEHS education sessions
- Support outreach programmes
- Build awareness within government departments
Marketing Support
- Assist with content development
- Support branding activities
- Update website content
- Prepare educational materials
Skills You Can Develop
Working in this position will strengthen your abilities in:
- Customer relationship management
- Public sector administration
- Communication
- Marketing support
- Conflict resolution
- Public speaking
- Stakeholder engagement
- Project planning
- Report writing
- Government service delivery
These skills are valuable across government, customer service and communications careers.
Career Opportunities
Experience gained may lead to future roles such as:
- Senior Customer Care Agent
- Customer Relations Officer
- Client Service Officer
- Communications Officer
- Public Liaison Officer
- Marketing Officer
- Human Resource Officer
- Programme Administrator
- Government Customer Service Manager
Career progression depends on performance, qualifications and available vacancies.
Application Process
Interested applicants should:
- Prepare an updated CV.
- Quote Reference Number: DPSA 18/2026.
- Attach all required supporting documents.
- Submit the application by email, post or hand delivery.
- Ensure your application reaches the department before the official closing date published in the vacancy circular.
Only shortlisted applicants will be contacted.
Where to Apply
Email Applications
Postal Applications
Department of Public Service and Administration
Private Bag X916
Pretoria
0001
Hand Delivery
Department of Public Service and Administration
Batho Pele House
546 Edmond Street
Corner Edmond & Hamilton Street
Arcadia
Pretoria
0083
Enquiries
Ms I.M. Selepe
Telephone: (012) 336 1323
Closing Date
The official closing date is not included in the vacancy information provided above.
Applicants should refer to the latest DPSA Vacancy Circular 18 of 2026 for the confirmed application deadline.
Frequently Asked Questions
Who can apply?
Applicants with a Grade 12 (Senior Certificate) and an NQF Level 4 qualification in Customer Care, Marketing, Communications or Human Resource Management.
Is previous work experience required?
The official advertisement does not list previous experience as a minimum requirement. Applicants should, however, possess the required knowledge and competencies for the role.
Where is the position located?
The vacancy is based in Pretoria.
What is the salary?
The starting salary is R280,278 per annum, which is approximately R23,357 per month before deductions.
What is GEHS?
The Government Employees Housing Scheme (GEHS) is a government programme that assists public servants with housing benefits and support services.
Can applications be submitted by email?
Yes. Applications may be emailed to Advert182026@dpsa.gov.za.
Key Takeaways
- DPSA is recruiting a Customer Care Agent in Pretoria.
- Applicants need Grade 12 and an NQF Level 4 qualification in Customer Care, Marketing, Communications or Human Resource Management.
- The annual salary is R280,278, with progression up to R330,162.
- The role supports the Government Employees Housing Scheme (GEHS).
- Applications may be submitted by email, post or hand delivery.
- Applicants should consult the official vacancy circular for the closing date.
Editorial Policy
This article is an independent editorial summary based solely on the official Department of Public Service and Administration vacancy advertisement for Customer Care Agent (Reference Number: DPSA 18/2026). Information relating to the salary, duties, qualifications, competencies and application process has been presented factually from the official vacancy notice. The estimated monthly salary has been calculated from the published annual remuneration and is provided for informational purposes only. Applicants should consult the official DPSA Vacancy Circular 18 of 2026 for the confirmed closing date and any updates before applying.
Official Sources and References
- Department of Public Service and Administration (DPSA) Vacancy Circular 18 of 2026
- Government Employees Housing Scheme (GEHS) Recruitment Notice
- Customer Care Agent Vacancy (Reference Number: DPSA 18/2026)
- Department of Public Service and Administration Careers Information